Privacy Policy

Last updated: 6 July 2026

1. Who we are

BioVision is operated by Ndlelenhle ("we", "us", "our"). We act as the data controller for personal data processed through the BioVision app and website.

2. Data we collect

Account details: name, surname, professional title, credentials.
Content you upload: photographs of species, notes, and analyses.
Usage and device data: IP address, device type, log data, timestamps.
Support communications you send us.

3. Why we use it

To create and secure your account.
To run species identification and generate reports.
To improve accuracy, prevent fraud, and provide support.
To comply with legal obligations.

Legal bases: performance of a contract, our legitimate interests in operating a secure service, consent where required, and legal obligations.

4. Who we share it with

Paddle.com Market Ltd — our Merchant of Record for payments, subscription management, tax compliance, and invoicing.
Cloud hosting, database, and AI-model providers acting as our processors.
Professional advisers where necessary.
Authorities where required by law.

5. Retention

We keep personal data only for as long as needed to provide the service, meet legal obligations, or resolve disputes. When no longer needed, data is deleted or anonymised.

6. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, portability, or object to processing. You may also withdraw consent at any time and lodge a complaint with your local data-protection authority.

7. Security and cookies

We use appropriate technical and organisational measures, including encryption in transit and access controls. We use essential cookies to keep you signed in and to remember preferences; we do not use advertising cookies.

8. Contact

Privacy questions: reach out via the Contact page.